There are many reasons why airport operations are being examined more and more closely regarding the efficiency of their setup: Several factors for airports’ economic success depend on it, such as access to public funding, building customer’s trust, attracting airlines and the ability to leverage ancillary revenues.
Airport operations stretch across diverse areas, i.e. Terminals, Ramps/Aprons, and Baggage processing, each bearing their own challenges. In addition, there are numerous interfaces between all areas bearing potential risks of friction and inefficiencies. All of them, however, depend on three pillars: Operational processes, supporting systems and qualified people. This is where M2P’s holistic approach across process improvement, vendor selection and system implementation as well as staff planning efficiency really adds value.
Common challenges lie in the complexity of the airport operating environment, which is dependent on diverse players each contributing their part – not all being directly in control of the airport operator. Clear communication, transparency on deliverables and close tracking of performance indicators along the value chain are thus key factors enabling and safeguarding a consistently safe and smooth operation.