Our Solutions

COVID-19 Services

M2P Consulting – helping organizations to return, adapt, and strengthen themselves for the post COVID-19 world. Airlines and Airports have been diligently working to mitigate the risks presented to their employees, customers, and shareholders by COVID-19.

But life will resume. And when it does, Management will be expected to return to scale quickly. They will also have to adapt to a ‘new norm’ with new priorities. And they will finally have to strengthen so to weather the economic storm as well be more resilient for the next crisis.

Read further to learn how M2P is helping organizations prepare in different ways.

Planning of operational Ramp-Up

A) Assessment of Recovery Scenarios

  1. Demand forecasting with impact of COVID-19 - Traditional airline models to forecast passenger demand reach their limits when it comes to post-COVID-19 predictions. Our adapted model includes COVID-19 specific effects which allows more accurate forecasts and thus enhanced route and network building.
  2. Rebuild of network structures - Rebuilding network structures as soon as passenger demand is growing again requires an extraordinary approach compared to usual network planning. We support our customers in identifying interim network models with profit optimized routes, frequencies and RASK.
  3. Check of resource needs and cost optimization - M2P is helping organizations confirming expected health and safety implications on resourcing, optimizing resourcing assumptions and constraints, and generating optimized resource plans including the right standby and reserve plan.

B) Revision of Customer Journey and Service Offering

  1. Service level rethink and product adjustments - Organizations will be faced with uncertainty over the service levels to target as they prepare for the 'new norm' from COVID-19. M2P is helping airlines prepare for this challenge by providing substantiated service level targets, resultant in-shift role and headcount needs, aligned shift patterns and organizational structure, and overall role and headcount needs.
  2. Set-up of COVID-19 resilient Airline processes - Airline operations during and most probably after the COVID-19 pandemic requires process adjustments to reduce transmission risks. M2P is helping airlines overcome these challenges by understanding the different scenarios and translating each's associated guidelines and standards into tailored impact assessments, protocols, and action plans.

Preparation and Execution of operational Ramp-Up

  1. Calculation of critical path for ramp-up in operations - Optimizing operational costs during the upcoming ramp-up phase is crucial. At the same time risks with regards to infrastructure or resources that are not yet available need to be mitigated. We support airlines in identifying those operational risks to stay agile in reacting while making sure that costs are kept low.
  2. Short-term staffing strategy & back-office ramp-up planning - M2P is helping airlines to identify substantiated role and headcount needs for the short-term and to prepare substantiated scenarios for the long-term. Our workload modeling tools are helping our clients to accurately and quickly quantify and simulate FTE requirements against different industry recovery, health and safety, service level, and efficiency scenarios.
  3. Disruption management during COVID-19 and ramp-up - Using proven disruption management approaches combined with classical network planning, M2P optimizes schedule assignments through the combination of a Covid19-adapted demand model and an intelligent assignment solver by generating the most cost-efficient ramp-up scenario for any given business strategy.

Long-term resilience & performance improvement

  1. Long-term business and network optimization - Long-term adaptations after COVID-19 peak will require adaptations in business models as customer demand will change. Further performance improvements with regards to efficiency will be key to success in an even more intense competition. M2P supports Airlines in preparing for upcoming changes. As the post-COVID-19 scenarios are not 100% sure yet, but quick adaptation will be needed, it’s time to prepare scenarios now.
  2. Workforce efficiency enhancement - Airlines will face pressure to deliver previous service levels and capacity declarations but at lower costs as liquidity issues remain and they work to become more resilient following COVID-19. M2P is helping Airlines prepare for this challenge by identifying better ways of working, shift patterns, organizational structures, ways to plan, and resultant role and headcount needs.
  3. Adjustment of IT landscape, CAPEX optimization - Airlines will face pressure to deliver previous service levels and capacity declarations but with fewer new assets as liquidity issues remain and they work to become more resilient following COVID-19. Capital expenditures will have to deliver higher returns-on-investment. With regards to the IT landscape of Airlines this leads to adjustments in existing tools and systems, but also to evaluations of new technologies and connected business cases. We support our customers based on our profound IT market overview and dedicated tools and methods to select and implement new technologies.
  4. Execution of consolidation and cost cutting programs - Post-COVID-19 transformation processes as well as probably needed cost cutting programs need to be structured as well as coordinated. M2P offers a range of Transformation Management services including important Change Management techniques.

Pandemic contingency planning

  1. Lessons learned & pandemic-proof process models for upcoming pandemic waves - All learnings during the current crisis need to be consolidated and integrated in pandemic contingency plans. Our industry expertise is helping our clients to obtain faster and more thorough impact assessments than with traditional medical specialists; we bring a complete awareness of all industry structures, materials, and stakeholders. Our senior infectious disease and public health intelligence is helping our clients to gain further foresight into expected scenarios through extensive, multi-disciplinary reach-back into the government.

Contact Us

Christophe Mostert
PARTNER

Frankfurt Office
+49 69 9897286 -0
Markus Franke
PARTNER

Frankfurt Office
+49 69 9897286 -0

Planning the Ops ramp-up under COV-19

  1. Set-up of COVID-19 resilient Processes - Operations during and most probably after the COVID-19 pandemic requires process adjustments to reduce transmission risks. M2P is helping Airports overcome these challenges by understanding the different scenarios and translating each's associated guidelines and standards into tailored impact assessments, protocols, and action plans.
  2. Demand and capacity forecasting under COV-19 - Traditional models to forecast passenger demand reach their limits when it comes to post-COVID-19 predictions. Our adapted model includes COVID-19 specific effects which allows more accurate forecasts and thus enhanced planning baselines.
  3. Service level rethink and product adjustment -Organizations will be faced with uncertainty over the service levels to target as they prepare for the 'new norm' from COVID-19. M2P is helping Airports prepare for this challenge by providing substantiated service level targets, resultant in-shift role and headcount needs, aligned shift patterns and organizational structure, and overall role and headcount needs.

Opex Optimization

  1. Critical path for operations ramp-up - Optimizing operational costs during the upcoming ramp-up phase is crucial. At the same time risks with regards to infrastructure or resources that are not yet available need to be mitigated. We support Airports in identifying those operational risks to stay agile in reacting while making sure that costs are kept low.
  2. Short-term staffing strategy & back-office ramp-up planning - M2P is helping Airports to identify substantiated role and headcount needs for the short-term and to prepare substantiated scenarios for the long-term. Our workload modeling tools are helping our clients to accurately and quickly quantify and simulate FTE requirements against different industry recovery, health and safety, service level, and efficiency scenarios.
  3. Resource needs and cost optimization check - M2P is helping Airports confirming expected health and safety implications on resourcing, optimizing resourcing assumptions and constraints, and generating optimized resource plans including the right standby and reserve plan.

Long-term cash preservation and Pandemic contingency planning

  1. Process consolidation and cost cutting - Post-COVID-19 transformation processes as well as probably needed cost cutting programs need to be structured as well as coordinated. M2P offers a range of Transformation Management services including important Change Management techniques.
  2. Procure IT – CAPEX optimization - Airports will face pressure to deliver previous service levels and capacity declarations but with fewer new assets as liquidity issues remain and they work to become more resilient following COVID-19. Capital expenditures will have to deliver higher returns-on-investment. With regards to the IT landscape of Airports this leads to adjustments in existing tools and systems, but also to evaluations of new technologies and connected business cases. We support our customers based on our profound IT market overview and dedicated tools and methods to select and implement new technologies.
  3. Lessons learned & pandemic-proof process models for upcoming pandemic waves - All learnings during the current crisis need to be consolidated and integrated in pandemic contingency plans. Our industry expertise is helping our clients to obtain faster and more thorough impact assessments than with traditional medical specialists; we bring a complete awareness of all industry structures, materials, and stakeholders. Our senior infectious disease and public health intelligence is helping our clients to gain further foresight into expected scenarios through extensive, multi-disciplinary reach-back into the government.

Contact Us

Lana Kleimann
PARTNER

Frankfurt Office
+49 69 9897286 -0
Jeffery Oboy
PARTNER

New York Office
+1 646 756 2990