Administrative processes keep airport departments running but often historically grown structures and processes have developed into resource intensive processes that require a lot of manual work and time. The automation and cost saving potential slumbering within non-digital processes is often unknown. From our projects with airports and airlines, we see benefits of up to 70% in cost reduction and have achieved sustainable improvements for all three stakeholder groups: front-line employees, back office staff and the business.
M2P helps with the three biggest hurdles: questioning the existing and historically grown processes, and quantifying the business benefits of a digitalization project and successfully implementing it. Digitization is the opportunity to reengineer processes or even initiate disruptive measures to increase efficiency in the operation.
We step in as the neutral evaluator that brings in industry best practices. Our proven valuation model which provides a holistic approach to analyze any airport process in respect to relevance, digitalization potential and complexity. We help our clients to answer the most relevant questions about the expected Return on Investment (ROI) for each process to enable a correct prioritization of the processes and their automation. During implementation, our team of analysts and technical experts bring in the necessary domain knowledge to create sustainble to-be concepts, including the introduction of tools to realise quick wins and take the employees along the digitalisation journey.