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Control Center Optimization


Two things are essential in tomorrow´s Facility Management: efficiency and customer care. A major risk to these two focus areas is disruption. Therefore, a well-functioning control center is crucial to the success of daily business in technical facility management and at the same time it is the face and voice to the customer. In order to ensure the long-term success of your facility management, four aspects need to be analyzed, benchmarked and optimized:
  • System - By introducing state-of-the-art systems, the efficiency of the employees is increased. Customer satisfaction is also increased by enhancing transparency and quality.
  • Processes - Clear cross-departmental process definitions enable agile and targeted troubleshooting. This saves valuable seconds for field services and SLA compliance.
  • Organization - The necessary decisiveness of the employees is only encouraged if responsibilities are clearly defined.
  • People - Although the scene is dominated by terms such as chatbots, AI and predictive maintenance, the backbone of critical infrastructure facility management remains the staff. It’s vital to create an environment that does justice to this.
Our Facility Management Control Center Optimization approach targets three goals:
  1. Reduce risk exposure through error
  2. Improve quality and efficiency
  3. Surpass client and management expectation.

Combining our industry experience with proven tools and methodologies as well as transformation project experience, M2P promises to guide you to project success regardless of your individual concerns, conflicts, or complexities.

Click here for our lastest article on the importance of Technical Control Centers.


Related Services



Control Center Optimization
Control Center Optimization
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Combining industry best-practices with proven tools s well as transformation project experience.

Resource and Maintenance Planning
Resource and Maintenance Planning
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Analyzing current productivity and shift efficiency, reserve and overtime-utilization and planning processes.

Technology Procurement
Technology Procurement
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Selecting the most suitable technology, vendor and solution in a highly complex and evolving market.

IT Delivery Oversight
IT Project Delivery
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Managing challenges such as setting requirements and architecture throughout and create a stable go-live plan

Facility Management Health Check
Facility Management Health Check
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Identifying imbalances in the overall system and determine the underlying reasons based on industry best-practices.

Asset Efficiency Check
Asset Efficiency Check
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Identifying the best ways to plan capacity assignments, the right governance and asset use policies.

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Contact Us


Lana Kleimann
Lana Jansen
PARTNER

Frankfurt Office
+49 69 9897286 -0



M2P Consulting
enquiries@m2p.net


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