Prior to COVID-19, focus for most was on growth and investing in the 'product', not optimizing costs.
But as competition was increasing, the airline came to find itself under pressure to reduce costs.
M2P was engaged to help guide the direction and build support for transforming the airline's operation.
A variety of opportunities were identified and agreed for realizing frontline targets.
A big part of the budget overshoot came from unrealistic assumptions.
A variety of opportunities were identified and agreed for improving the planning of the operation.